Seller Atlas is a SaaS application for multi-country Amazon FBA sellers. This page lists frequently asked questions and how to get in touch.
Contact
- Email: support@selleratlas.io
- Response time: We typically respond within 2 business days.
- Languages: English and Japanese
Frequently Asked Questions
How do I connect my Amazon Seller account?
Go to Settings > Integrations and click "Connect Amazon", then complete the Amazon Seller Central authorization flow. Each marketplace needs to be connected.
Which Amazon marketplaces does Seller Atlas support?
We support the following 21 marketplaces:
- Americas: US, CA, MX, BR
- Europe: UK, DE, FR, IT, ES, NL, SE, PL, TR, BE
- Middle East & South Asia: IN, SA, AE, EG
- Asia & Oceania: JP, AU, SG
Does Seller Atlas access buyer personal information?
We do not access buyer-identifying data such as name, phone number, or detailed address. We only retrieve order-level information needed for sales and profit analysis (order ID, items, amounts, and address fragments that cannot identify the destination). See our Privacy Policy for details.
How is my data secured?
All traffic is encrypted with TLS, and Amazon SP-API refresh tokens are stored in encrypted form. Tenant isolation ensures that your data is not provided to other tenants. See our Privacy Policy for details.
How do I cancel my subscription?
Go to Settings > Subscription and select "Cancel subscription". After cancellation you may continue using the Service until the end of the current billing period. See our Terms of Service for details.